Product Returns
In accordance with the provisions of the Consumer Protection Law, the customer has the right to withdraw from the purchase without providing any reason and return the product within five (5) days from the date of receipt.
The product must be in its original condition, must not have been used, its packaging must be intact (sealed), and it must include all of its original contents. In this case, the return shipping costs shall be borne by the customer.
Defective Product
In the event that a product is defective in terms of its operation (DOA), the customer has the right to withdraw from the purchase and receive a refund, replace the defective product with a new one, or replace it with another model of their choice of equivalent value (in the event of a price difference, communication with the store is required), within five (5) days from the date of receipt.
In this case, the return shipping costs, as well as the shipping costs of the replacement product where applicable, shall be borne by the Company.
Damaged Product
In the event that a product is received damaged, the customer has the right to withdraw from the purchase and receive a refund, replace the damaged product with a new one, or replace it with another model of their choice of equivalent value (in the event of a price difference, communication with the store is required), provided that the product has been inspected upon delivery in the presence of the carrier.
Please note that the carrier is required to remain present during the process of opening and inspecting the products.
In this case, the return shipping costs, as well as the shipping costs of the replacement product where applicable, shall be borne by the Company.
Incorrect Shipment
In the event that an incorrect product is shipped due to an error by the Company or its suppliers/partners, the customer has the right to return the product within five (5) days from the date of receipt.
The product must be in perfect condition, must not have been used, its packaging must be intact, and it must include all of its original contents. In this case, the return shipping costs shall be borne by the Company.
Before sending the product back, please contact us by email or telephone.
Returns will only be accepted after the returned product has been inspected. The product must be in exactly the same condition in which it was delivered.
In all cases of return, the customer is responsible for returning all documents accompanying the product intact and in perfect condition (e.g. invoice, retail receipt).
In all cases, the shipping costs for returns shall be borne by the buyer.
